tag:blogger.com,1999:blog-2832666103852297508.post1480232691645190507..comments2022-11-15T02:27:17.980-08:00Comments on Coyne's Place: The Wonders of Customer (Dis)ServiceCoyne Tibbetshttp://www.blogger.com/profile/11965311510310211536noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2832666103852297508.post-78017256214822153122012-02-06T14:24:49.040-08:002012-02-06T14:24:49.040-08:00I was thinking that the problem with customer serv...I was thinking that the problem with customer service is two fold:<br /><br />The average high school graduate these days is lucky to be able to tie his own shoes. They teach to the test, meaning teachers cram their students heads full of information long enough to test, after which, since it was all trivia and there hasn't been time to ask anything like "why", a short-term memory purge takes place and said student no longer remembers any of it.<br /><br />The average customer isn't usually able to figure out what the blinking lights do (other than hypnotize them) let alone follow logical steps to narrow down the issue. Probably you were better equipped to figure out the situation than they.<br /><br />Resetting the cable modem would only work if blocked numbers were directed from the cable modem or if it is possible that one of the necessary numbers is rerouting to a completely other binary set. But the modem, itself is usually not running those functions. He would have been better to reset the cable server. Wonder if he ever did.Harold or Bethhttps://www.blogger.com/profile/16547311623983178499noreply@blogger.comtag:blogger.com,1999:blog-2832666103852297508.post-91614728853875844142012-02-06T14:14:26.987-08:002012-02-06T14:14:26.987-08:00I barely swallowed my tea before spitting it all o...I barely swallowed my tea before spitting it all over the laptop over "blight mouse". These posts should carry a warning. <br /><br />Did they ever figure it out?Harold or Bethhttps://www.blogger.com/profile/16547311623983178499noreply@blogger.com