How is it that the service representatives for these companies can be completely devoid of logical sequence?
My problem is this: I can't call my mother. She has a number in area code 307, exchange 672 (1-307-672-xxxx). I call her every week, sometimes multiple times and have never had a problem with calling her from "blight mouse".
Now, I get, "Your call cannot be completed as dialed. Please check the number and try again."
Now, I reported a few considerations to the service representative to help him quickly diagnose the problem:
- I can dial out from the phone just fine: In fact, I was talking to him on that line. That would logically establish that it is not a problem with my phone, or the cable modem.
- I can dial other long-distance numbers: I could reach my sister in California without any problem at all, which would logically establish that it is not a problem with my dialing long distance.
- I can call my mother from my cell phone: I didn't talk long, but that would logically establish that it's not a problem with my mother's phone service.
So guess what his first attempt was to resolve the problem? Anybody? Anybody?
Yep, you got it: Reset my cable modem.
Logic does not exist in service personnel today.
UPDATE NEXT DAY
- Clearly someone there has logical sequence, because it was fixed by the next morning; 9:30 AM. So I'm forced to qualify my statement: It's the front line—the support desk—that has no logical sequence.